Help


Making Your Orders

Because we have varieties of options for every design we start making your order after we receive them. If a product is made partially with resin it will take at 24-48 hours to make your order, this is due to resin cure time, applying wood finishes, and glue (for some products) and quality check. 

 

Our Warranty

All our products have 1 year warranty from the date of purchase. Each and every one of our products are manufactured and tested to our high quality standards. A proof of purchase (including order number and purchase date) and pictures of product is required. 

We don not offer any guarantee or warranty for any damage(s) to your device resulted, linked or in connection with our products of any kind.

Please fill the contact us form to get help with warranty. 

 

Security Policy

Your payment and personal information is always safe. Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read over the internet.

 

Privacy Policy

We respect and are committed to protecting your privacy. We may collect personally identifiable information when you visit our site. We also automatically receive and record information on our server logs from your browser including your IP address, cookie information and the page(s) you visited. We will not sell your information to anyone.

 

Returns Policy

You may return any item within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.

Shipping

Currently we only ship to most addresses in the USA and Canada. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

 

Alaska, Hawaii, Puerto Rico, and Guam

 

Alaska, Hawaii, Puerto Rico, and Guam must be shipped via 2-day air or United States Postal Service. 


When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.


 last updated August 10, 2020.